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Terms and Conditions

Last Updated: 24th of January 2024
Contact: [email protected]

Welcome to Pet Fresh Grooming, a service provided by Neicha Australia PTY LTD (“Pet Fresh,” “we,” “our,” or “us”). By accessing or using our website, services, or facilities, you agree to comply with these Terms and Conditions. These terms extend to the grooming services offered through Pet Fresh Grooming and the use of our website and systems.

1. Services Overview

Pet Fresh Grooming offers professional pet grooming services as part of the broader Pet Fresh brand. These terms apply to any bookings, services, and interactions made via our WordPress site and any connected systems, including MoeGo and Stripe.

2. Booking and Payments

  • Deposits: A 50% deposit is required when booking grooming services, as outlined in the check-in agreement.
  • Payment Processing: Payments are securely handled through Stripe, which integrates with our systems. By making a payment, you agree to Stripe’s terms of service.
  • Cancellations: Cancellations must be made at least 36 hours before the scheduled appointment time to avoid forfeiture of your deposit.

3. Data Sharing and Privacy

  • Internal Sharing: Customer data may be shared internally across Pet Fresh systems, including retail, online services, and marketing, to enhance customer experience and operational efficiency.
  • Third-Party Sharing: We may share information with trusted service providers, including MoeGo for booking management and Stripe for payment processing.
  • For More Information: Please refer to our Privacy Policy for detailed information on how your data is used.

4. Liability

Pet Fresh Grooming will not be held liable for:

  • Any unforeseen incidents arising during the grooming process, including issues covered in the grooming check-in agreement.
  • Any third-party system errors or service interruptions.

5. Use of Website

  • Content Ownership: All content on the website is owned by Neicha Australia PTY LTD.
  • Prohibited Actions: Users may not use the site to engage in any illegal activities or activities that may harm our systems.

6. Governing Law

These terms are governed by the laws of Western Australia, Australia.

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